Question 1

Can I bring a friend/spouse with me?

Accepted Answer

We do not allow plus ones due to limited space in service rooms.

Question 2

Do you have a kid policy?

Accepted Answer

Yes, we have a no children policy. Kids are not allowed in the salon unless they are being serviced (12yrs+). This is for safety reasons and to ensure that we give all guest the most relaxed experience they can have when visiting The BelkBeauty Bar.

Question 3

How am I notified of my upcoming appointment?

Accepted Answer

You will get a confirmation email/text when an appointment is booked and an email/text reminder will be sent out 48 hours prior to your appointment.

Question 4

How do I reschedule or cancel my appointment?

Accepted Answer

If you need to cancel/reschedule, please do so 24 hours in advance. If you fail to do so, the deposit will be kept and upon re-booking you will have to pay another deposit.

If you cancel within the 24 hour policy your deposit will be refunded to the card used to book the appointment. 
If you reschedule within the 24 hour policy, your paid deposit will go towards your appointment.

You can reschedule up to 2 times before needing to book a new appointment for that service.

Question 5

How can I view my upcoming and past appointments?

Accepted Answer

You can create an account and login to book, reschedule, cancel, view upcoming appointments and appointment history. 
**Steps**
Click book now button in bottom right corner of website.
Click the human icon in the upper right corner to log in on phone and click my booking history to log in on desktop/laptop.
Sign up if you haven't created a profile before or log in to an existing account. Use the same email you get booking confirmations through. 
Once you've logged in, you can view "My Booking History" to make any changes to your appointments.

Question 6

Running Late! What do I do?

Accepted Answer

If you are running late to your appointment please reach out to the salon asap at 512-549-3190. There is a 10min grace period. If you haven't shown within the grace period and haven't attempted to contact us, we will cancel your appointment and you will have to reschedule. Any deposits made will be forfeited at this time and will not transfer to your next appointment.

If we were contacted and agreed to get you in at or past the grace period, please note that your tardiness will reflect on the time allotted for your appointment. Meaning, your appointment will not be extended past the original time frame.

Question 7

Do you keep credit cards on file?

Accepted Answer

Yes, as of February 1, 2023, a card must be on file in order to book an appointment with The BelkBeauty Bar. In the event that a card on file is not active for any given reason and you are cancelling/rescheduling outside of the 24 hour policy or you no show, an invoice will be sent via email and payment will be due within 2 days. Payment must be paid prior to booking a new appointment or new appointment scheduled will be cancelled.

CC info is private and will not be used unless there has been a late cancellation/reschedule or no show.

Question 8

I no showed! What happens now?

Accepted Answer

If you have two (2) no-call/no-shows, We will not take you on as a client moving forward. Please be respectful of our time, as we are respectful of yours.

No show appts will be charged in full as of August 1st 2024.

Question 9

What are your forms of payment?

Accepted Answer

We accept the following forms of payment:Cash (exact) or Card (debit/credit). Cards are saved to your file automatically when used online or swiped at salon. All appoinments require a deposit that will go towards your service. The remaining balance will be collected at the end of your appointment.

FREQUANTLY ASKED QUESTIONS